Terms of service

Welcome to Shop Greer (“we”, “us”, “our”). These Terms of Service govern your use of our website and the purchase of products from Shop Greer / Greer Natural.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our site.

1. About Shop Greer

Shop Greer is an online store offering natural skincare and personal care products, proudly made in South Africa.

2. Use of the Website

By using this website, you confirm that:

You are at least 18 years old or using the site under adult supervision
You will not use the site for unlawful or prohibited purposes
All information you provide is accurate and up to date

We reserve the right to restrict or terminate access if misuse is detected.

3. Products & Information

We make every effort to display products, descriptions, ingredients, and pricing accurately.

However:

Product colours or textures may vary slightly due to lighting, screen settings, or natural ingredient variations
Natural products may differ slightly between batches

All product descriptions are provided for informational purposes only and are not intended as medical advice.

4. Orders & Payment

Orders are subject to availability and acceptance
Prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise
Payment must be made in full before orders are processed

We reserve the right to cancel or refuse any order for reasons including pricing errors, suspected fraud, or stock issues.

5. Shipping & Delivery

Delivery timeframes are estimates and may vary
We are not responsible for delays caused by couriers or circumstances beyond our control
Risk of loss passes to you upon delivery

Please ensure delivery details are correct at checkout.

6. Returns & Refunds

Our Refunds & Returns Policy forms part of these Terms.

Due to the nature of skincare products:

Opened or used items cannot be returned unless faulty
Faulty or incorrect items will be handled in accordance with the Consumer Protection Act

Please refer to our Refunds & Returns Policy for full details.

7. Skin Sensitivity & Disclaimer

Our products are made with natural ingredients, but individual reactions may occur.

Patch testing is strongly recommended
We are not responsible for adverse reactions due to known allergies or sensitivities

If you have a medical condition or skin concern, consult a healthcare professional before use.

8. Promotions & Discounts

Promotions are subject to availability and may be withdrawn at any time
Discount codes cannot be combined unless stated
Sale items are subject to the Refunds Policy

9. Intellectual Property

All content on this website, including:

Logos
Product names
Images
Text and designs

are the intellectual property of Shop Greer / Greer Natural and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect or consequential losses
Our liability is limited to the value of the product purchased

Nothing in these Terms limits your statutory rights under South African law.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, store, and protect your personal information in line with POPIA.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa.
Any disputes will be subject to South African jurisdiction.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect once posted on the website.

14. Contact Us

For questions or concerns regarding these Terms, please contact:

info@shopgreer.co.za